Terms of service

Damaged or Defective Products

If you receive a damaged or defective product, please contact our customer service team within 5 days of receiving the item. We will assess the situation and may offer a replacement or store credit at our discretion. Please provide detailed information about the issue, including photos if applicable.

 Incorrect Orders

If you receive the wrong item or your order is incomplete, please notify us within 5 days of delivery. We will work to resolve the issue promptly, which may include sending the correct item or providing a store credit.

Cancellation Policy

Once an order is placed, it cannot be canceled or modified. Please review your order carefully before completing your purchase.

Thank you for choosing Furry Pals for your pet supply needs!